Privacy Policy & SMS Terms

Golding Family Supports Ltd. respects the privacy of clients, families, staff, and website visitors. This page explains how we collect, use, store, and protect personal information, including information related to SMS/text messaging.

Golding Family Supports operates in Alberta, Canada, and handles personal information in accordance with applicable Canadian and Alberta privacy laws, including the Personal Information Protection and Electronic Documents Act and Alberta’s Personal Information Protection Act.

Information We Collect

We may collect personal information that is reasonably necessary to provide our services, communicate with families, manage scheduling, complete intake and consent processes, support client safety, and meet administrative or legal requirements.

This may include names, phone numbers, email addresses, addresses, emergency contacts, health or support-related information, billing information, and other information provided by parents, guardians, clients, staff, or service providers.

How We Use Information

Personal information is used for service-related purposes, including:

scheduling and coordinating outings;
communicating with parents, guardians, clients, and staff;
supporting client safety and service planning;
completing intake, consent, billing, and administrative processes;
maintaining records required for business, legal, or regulatory purposes.

We collect and use only the information reasonably necessary for these purposes.

Storage and Protection of Information

Client information is primarily collected, stored, and managed using secure business systems such as Google Workspace and approved third-party platforms used for consent forms, documents, scheduling, communication, or administration.

Access to confidential information is limited to staff or approved individuals who require access to fulfill their responsibilities. Reasonable safeguards are used to protect personal information from unauthorized access, use, or disclosure.

Sharing of Information

Golding Family Supports does not sell personal information.

Personal information may be shared only when reasonably necessary for service delivery, administration, legal compliance, safety, or where consent has been provided.

Consumer data collected for SMS communications will not be transferred, shared, or disclosed to any external organization under any circumstances, even with user consent, except when required by law.

SMS/Text Messaging Terms

Golding Family Supports uses SMS/text messaging for informational and operational service-related communication only.

Message types may include scheduling and confirming outings, coordinating pickup and drop-off times, confirming attendance, notifying parents/guardians or staff of delays or changes, sharing service updates, and responding to service-related questions.

Golding Family Supports does not use SMS/text messaging for promotional or marketing campaigns. Message frequency varies. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact Golding Family Supports directly at 403-510-7031 or joshgolding@goldingfamilysupports.com.

Mobile opt-in information and consent are never shared with third parties for any purpose. Consumer data collected for SMS communications will not be transferred, shared, or disclosed to any external organization under any circumstances, even with user consent, except when required by law.

Consent and Withdrawal of Consent

Parents, guardians, clients, and staff may withdraw consent for the collection, use, or disclosure of personal information, subject to legal, safety, administrative, or service-related requirements.

Withdrawal of consent may affect our ability to provide services.

Questions About Privacy

Questions about privacy, personal information, or SMS/text messaging can be directed to:

Golding Family Supports Ltd.
Email: joshgolding@goldingfamilysupports.com
Phone: 403-510-7031

Last updated: May 20, 2026